FAQs

How it Works | Security & Money | Technical Support | Still Have a Question? Contact Us

How it Works

What does audio streaming mean?

Audio streaming is a way of playing and hearing audio from a remote computer or device, rather than having those files on your computer or device. The biggest advantages to audio streaming are:

you don’t have to manage a bunch of files and instead you can just play them quickly and easily
you can play them from any device anywhere by simply logging into your account
you automatically have access to any new content without having to keep track or organize anything on your computer or device

Does my mobile carrier charge me for streaming time?

If you are using cellular service to access QuietSelf, then yes your carrier will charge you for data usage. If you are on WiFi to access QuietSelf, then your mobile carrier will not access data usage feels. For QuietSelf, and everything else, always use WiFi when you can!

How do I play the audio on QuietSelf?

Anytime you see a turquoise-colored triangular Play button, just click it. You’ll hear a chime followed by 9 seconds of silence, and then the Experience you’ve chosen will begin.

What's the difference between a Paid Subscription and a Free Sample Pack?

The paid subscription to QuietSelf entitles you to the entire library, including single- and multi-session meditation Experiences. The free sample pack gives you 3 Experiences selected from the current library.

Free Sample Pack?! How do I get one of those?

We’d love to invite you to a Free Sample Pack! Just sign up to our newsletter and you’ll be sent a link to make a Free Sample Pack account. It never expires, and you can access any time you’d like. And as you can guess, it’s 100% Free. No credit card required. Just look for the newsletter signup link at the bottom of any page on the website. If you have trouble finding it, just Contact us and we’ll get you sorted.

Is QuietSelf some kind of religion? Is there anything I have to join when I subscribe to the service?

QuietSelf is simply an audio subscription service for people who enjoy having a personally fulfilling spiritual experience of living a human life. It is not a religion or organized belief system of any kind. We welcome those of any faith, or no particular faith. Our sole purpose is to support individual spiritual meditation evolvement. We have no doctrine or dogma. If you enjoy New Age books and media, deep meditation, so-called past life regression, tarot cards, Viking runes, psychic experiences, magick, theosophy and other kinds of intuition-centered studies and meditation, you’ll love QuietSelf. If you see the word “join” on the website, it refers solely to opting into our newsletter, signing up for free sample pack, or purchasing a full subscription to the QuietSelf library.

I see info about brain entrainment in QuietSelf audio. What is that?

Brain entrainment is an technology whereby the brain naturally aligns and synchronizes itself with brainwave frequencies. Audio brain entrainment uses auditory stimuli to trigger this synchronization.

Is brain entrainment like hypnosis or hypnotherapy?

Not at all. Hypnosis is a relaxed state of focused awareness electively entered into by the participant. Hypnotherapy is the use by a trained clinician of hypnosis modalities to assist clients and patients in coping positively with life issues. Brain entrainment, on the other hand, is a technology of helping the physical brain (not to be confused with the mind) function at certain frequencies associated with natural physical states such as calmness, dreaminess, alertness, etc.

Why do you suggest headphones when listening to QuietSelf audio?

First and foremost, headphones/earbuds are a great way to help you tune out the external world of noise and stress and focus solely on your meditation or introspection. Additionally, some audio brain entrainment can be of benefit only if both ears are engaged with different frequencies. So, we put one frequency in the left headphone and another in the right headphone. As you play the audio through headphones, each ear receives only its frequency, and not the frequency the other ear receives, thereby creating the entrainment process.

Can I listen without headphones or earbuds, just through speakers?

Absolutely. If you want the added benefit of some of the brainwave technology (entrainment) that we employ, however, headphones are needed.

Is QuietSelf an app I get on the App Store or Google Play?

At this time, no, QuietSelf not an app. It’s a service that you can access on your computer, smartphone or tablet by using a browser (computer) or browser app (phone/tablet). We recommend Google Chrome for computer and Android devices, and Safari for iOS devices.

Please note: If you’re accessing QuietSelf on your phone or tablet, we specifically recommend that you do not use the Google app to log in. Instead, open up your browser app to access the site.

Why should I believe QS Experiences are as good as you say they are?

You shouldn’t. You should try them out for yourself to see how they make you feel and what benefits you receive from using them. Try them yourself and let us know what you decide. We’ll wait for you :)))

Security & Money

What is QuietSelf?

QuietSelf (QuietSelf.com) is a subscription-based audio streaming service of exclusive guided meditations and meditation music. We offer an annually billed paid subscription, which entitles you to unlimited access to the entire QuietSelf library of audio Experiences. We also offer a free sample pack of 3 experiences selected from the current library.

What do I get with my paid subscription?

Your paid subscription to QuietSelf entitles you to Unlimited access to the entire library. This includes all single- and multi-session meditation Experiences. As the library of Experiences expands and grows, your paid subscription includes access to all new and evolving material in the library.

If I start my paid subscription today, when will I be charged?

You get a free 30 Day Free Trial, so your credit card or PayPal account isn’t charged for a full 30 days. Once your free trial is completed, your card or PayPal will be charged $36.00 for the year.

Hey, I see a $1.00 charge on my credit card. What's that for?

That’s what’s called an “authorization” on your credit card. You’re never actually charged that amount. It’s just what Authroize.net uses to validate your card. It’s a security protection.

What's Authorize.net?

Authorize.net is one of the top trusted payment processors. Payment processors are needed to protect you and keep your credit card info safe and secure. You can read more about Authorize.net here, if you’d like.

How secure is QuietSelf.com, and how do I know my credit card info is safe?

Your payment is processed by Authorize.net, making the QuietSelf site ultra secure. We never even see your credit card info or your PayPal login. We also never see your password. This is why, if you forget your password, you need to go through the simple but ultra secure process of creating a new one. This ensures maximum security of all your data, while providing you with seamless access to the entire QuietSelf library.

What happens if I cancel BEFORE my free trial is finished?

You will continue to enjoy free access until the completion of your 30 day trial. After that, you will no longer have access to the library unless you decide to sign up again.

What happens if I cancel AFTER I've paid for an annual subscription?

You will continue to have unlimited access to the entire QuietSelf library until the completion of your year-long subscription. After that, your subscription will not be auto-renewed and you will no longer be charged.

What happens if I want my money back?

The 30 Day Free Trial is intended as a chance for you to decide if QuietSelf is right for you. However, we don’t want anyone to feel unhappy about their paid (or free) subscription. If you feel that QuietSelf is simply not right for you and that you won’t use it, please Contact Us and we’ll get you sorted.

Technical Support

I hit play but don't hear anything. What's happening?

The first thing to check is that you haven’t muted your device or computer. The next thing is to check that you have the volume on your device or computer set loud enough to hear. Third thing to check is that, if you’re not wearing headphones, you don’t have them plugged into your device or computer. There’s an outside chance that there’s a problem with your device or computer audio settings. Try another sound source (YouTube is great for this) and make sure that you can hear audio. If not, check the audio settings/preferences of your device or computer.

I can't log in. Help!

Oh no! That’s frustrating. But don’t fret, we got you.

The most common reason for login issues is when using the wrong email/user name and password combo. Double check that you’re using the right email by choosing the “”Lost password?”” option on the login page. Fill in the email address you used to join QuietSelf, and you’ll quickly receive an email with a time-limited password reset link.

Another possibility, if you’re trying to log in on your phone or tablet, is that you’re using the wrong app. Be sure to access QuietSelf with a browser app, like Safari or Chrome. WE STRONGLY RECOMMEND THAT YOU DO NOT USE THE GOOGLE APP TO ACCESS YOUR QUIETSELF ACCOUNT. The Google app is great as a search engine, but it’s not a browser.

Lastly, if you’re sure you’re using the right password and email address/user name combination and you still can’t log in, make sure that you’re connected to the internet, either through WiFi or mobile service.

What's the best mobile browser to use when accessing QuietSelf?

We recommend Safari on iOS (iPhone or iPad), and Chrome on Android. There are other browsers, but these two are stable and well-maintained by their developers – Apple and Google, respectively.

I cleared my Favorites on the My QuietSelf page, but they still show up.

After you choose “Clear Favorites”, be sure to refresh the page. You can do that easily by clicking the “Please refresh the page to see your changes” link immediately below the CLEAR FAVORITES button.

How do I clear all Multi-Session progress on the My QuietSelf page?

Sorry, we don’t offer that feature yet. You can manually do it by visiting each day of a multi-day Experience and unchecking the “Completed” button.

If this is a feature that you’d really like, let us know! As we make updates to the service, we prioritize what people tell us they need.

I like the meditations but I don't want the newsletter. How do I unsubscribe?

Easy-peasy. Every newsletter you receive has an Unsubscribe link at the bottom. If you encounter any difficulty, you can also write to us at support@quietself.com and we’ll help you out. We’ll be sorry to see you unsubscribe, but the last thing we want is to show up in your inbox uninvited.

How do I cancel my Paid subscription?

Just go to your My Quiet Self page and scroll to the bottom to access your Account info. Below the info such as your name and email address, you’ll see your subscription info. If you cancel during the 30-day trial period, you will not be charged. If you cancel after the 30 Day Free Trial, you will be charged but you will not be charged again in a year to renew.

How do I close my account completely?

If you’re experiencing a difficulty with your account, please feel free to reach out to us for help. But if you really just prefer to close you’re account, we’ll be happy to help you with that. Just write to us via the Contact Page saying that you want to close your account. We’ll close the account for you, purge all your data, and follow up with a confirmation email.

Do I need an internet connection to access QuietSelf?

Yes. Unlike an app, QuietSelf runs from within an internet browser on any device of your choosing. Using cellular data when you’re on the go will work great, but we do recommend that subscribers use wifi when possible to save minutes on their mobile plan.

Will QuietSelf run on my particular computer/device?

Yes, it will. As long as you log into your account, you’ll be able to access the library from any computer or device with a browser. We recommend Google’s Chrome browser, but other browsers you might use include Safari (Mac and iOS only) and Mozilla Firefox (Mac and PC). This means that QuietSelf will run on your computer, smartphone, iPad, or other tablet connected to the internet.

Can I run QuietSelf with the Google App on my phone or tablet?

We recommend that you use a mobile browser app, such as Safari or Chrome. This will allow you to stay logged in, speeding up the time it takes to find your desired meditation. Using the Google app to access your QuietSelf subscription will require that you log in again for each session. And it can also make it difficult to navigate the site.

How can I add QuietSelf to the home screen of my iPhone or iPad, so that it looks like an app?

How you add an icon to your home screen depends on which browser app you use. NOTE: this will not work if you are accessing QuietSelf by using the Google search app. Adding an icon to your home screen can be done only through a browser app.

Safari: Access the site as you normally would. Once you’re logged in, we suggest that you go to your My QuietSelf page. Once there, tap the “share” icon with the upward arrow you’ll see at the bottom middle of the app. Scroll down to tap “Add to Home Screen”. You can choose to rename the QuietSelf icon to anything you’d like, and then tap “Add” in the upper right corner. To find your new home screen icon, just scroll to the last page of your home screen.

Chrome: Access the site as you normally would. Once you’re logged in, we suggest that you go to your My QuietSelf page. Once there, tap the “share” icon with the upward arrow you’ll see in the upper right corner of the app. Scroll down to tap “Add to Home Scree””. You can choose to rename the QuietSelf icon to anything you’d like, and then tap “Add” in the upper right corner. To find your new home screen icon, just scroll to the last page of your home screen.

How can I add QuietSelf to the home screen of my Android phone or tablet, so that it looks like an app?

Access the site as you normally would with the Chrome browser app. Once you’re logged in, we suggest that you go to your My QuietSelf page. Once there, tap the 3 dots in the top right of the screen and select “add to home screen” from the menu. You can choose to rename the QuietSelf icon to anything you’d like, and then tap “Add” to save the icon. To find your new home screen icon, just scroll to the last page of your home screen.

NOTE: this will not work if you are accessing QuietSelf by using the Google search app. Adding an icon to your home screen can be done only through a browser app.

How do I log in on a computer?

Click LOG IN on the horizontal menu bar. Fill in your user name or the email address you used to sign up, fill in your password, and finally click the turquoise “Log In” button. That’s it, you’re in!

NOTE: If you’re using a public computer, or you share your computer with others, uncheck “Remember Me”, and be sure to log out at the end of your session.

How do I log in from my phone or tablet?

Open the site menu by tapping the 3-bar icon in the upper right corner of the page. Tap the white LOG IN button, fill in your user name or the email address you used to sign up, fill in your password, and finally tap the turquoise “Log In” button. That’s it, you’re in!

NOTE: If share your device with others, uncheck “Remember Me”, and be sure to log out at the end of your session.

I don't see my issue here. Now what?

Easy! Use the Contact form on this page and let us know what’s going on. We’ll get you sorted 🙂

Contact Us

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